Refersh-Brown Kameez Shalwar

Shipping Policy

Processing Time
After placing an order, our team will reach out within 24 hours to confirm the details. Typically, orders are processed within 2-3 business days, but processing times may be extended during peak seasons or sales.

Shipping & Courier Selection
Your order will be dispatched promptly using the most reliable courier service to ensure timely delivery.

Advance Payment Policy for High-Value Orders
For all orders exceeding PKR 10,000, customers are required to pay 100% of the total amount in advance before the order is processed for delivery.
This policy helps us ensure secure and efficient service for high-value transactions.

Shipping Duration
Deliveries within Pakistan take approximately 3-4 business days after order processing, although timelines may vary based on your location.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package.

Failed Deliveries
In the event of a failed delivery due to incorrect address information or an unavailable recipient, please contact our support team within 24 hours. Redelivery charges may apply.

For any questions or concerns about your order, please reach out to us at info@stitchingcotton.com or Call +923103167315

Stitching Cotton aim at customer satisfaction, we want you to be delighted every time you shop with us. You can always exchange items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for exchange within 15 days of receiving the item 
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your exchange, we require a receipt or proof of purchase.

Sale items

Sale items are not eligible for refund, but may be exchanged within 15 days with a receipt

Order Cancellation

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Services Team who will be happy to update you on the order status and process a cancellation accordingly.

However, if the order has already been processed, you will receive a notification of the same via SMS/Email and the 'Return and Exchange Policy' will apply accordingly. Furthermore, Prime point holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@stitchingcotton.com

you will be responsible for paying for your own shipping costs for exchanging your item. 
Depending on where you live, the time it may take for your exchanged product to reach you.